How fast does an order ship?

Standard orders ship within 2 business days. EU delivery is typically 2-3 days; international cold-chain delivery typically arrives in 3-6 days.

How long until I get a response to this form?

Typical reply within 1 business day during German business hours (Mon-Fri, 09:00-17:00 CET). Cold-chain emergencies are routed to on-call coverage outside hours, see the Hours section below.

Can I request a sample CoA before ordering?

Yes. Pick the Scientific / Research tab and tell us the lot or active batch you'd like documentation for. We send the most recent CoA on file, typically within 1 business day.

What information do you need to verify a new account?

An institutional or company email domain, plus a brief project description, is typically enough. For larger orders or distributor applications we may follow up for additional context, see the Lab credentials section below.

Contact

Talk to the people who make it.

We answer every research inquiry, distributor application, and lot question, usually within one business day. Send a note below or reach the right team directly.

Typical response time

< 1 day

All inquiries answered within one business day during German business hours. Cold-chain emergencies routed on-call 24/7.

Fulfilment

German fulfilment hub

Tracked cold-chain dispatch from Germany for research customers and trade partners.

Address available to verified research accounts on request. We confirm research-use intent before sharing facility details, see Lab credentials.

Hours

Mon-Fri · 09:00-17:00 CET

Closed on German public holidays.

Cold-chain emergencies, damaged or out-of-spec arrivals, are monitored 24/7 at orders@norexbio.se with on-call routing.

Verification

Lab credentials

We verify new accounts before first shipment.

Institutional or company email domains, or a brief project description, may be requested depending on order context. See our quality standards.

FAQ

Quick answers before you write.

If you don't see what you need, send a note, the form above routes straight to the right team.

Looking for the deeper FAQ? See the full FAQ →

How fast does an order ship?
Standard orders ship within 2 business days. EU delivery is typically 2-3 days; international cold-chain delivery typically arrives in 3-6 days.
How long until I get a response to this form?
Typical reply within 1 business day during German business hours (Mon-Fri, 09:00-17:00 CET). Cold-chain emergencies are routed to on-call coverage outside hours, see the Hours section below.
Can I request a sample CoA before ordering?
Yes. Pick the Scientific / Research tab and tell us the lot or active batch you'd like documentation for. We send the most recent CoA on file, typically within 1 business day.
What information do you need to verify a new account?
An institutional or company email domain, plus a brief project description, is typically enough. For larger orders or distributor applications we may follow up for additional context, see the Lab credentials section below.

Controlled manufacturing

Documented SOPs, batch records per lot

Independent lot testing

Third-party HPLC + MS verification

CoA on every lot

Shipped with the order, on request pre-order

Cold-chain shipping

Temperature-monitored, replacement guaranteed